Contact Gosport Water Restoration

What can you do while you wait for the crew in Gosport?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• Keep everyone out of water that has reached baseboard outlets or a power strip until the power to that area is off.
• Shut off the water at the main valve if you can't find the source fast. Basement homes usually have it near the water meter where the service line enters.
• Treat anything that came out of a drain as contaminated. Don't try to mop it up yourself, and keep the door to that area closed.
• If water is coming in from outside after heavy rain near the White River, move valuables to a higher floor and stay out of moving water.
• A pipe that burst in the cold can keep leaking as it thaws. Close the main valve first, then open a faucet to drain the line.
• Get papers and keepsakes off the floor and into a dry room first, since those are the hardest things to replace.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What does the person who answers need to know?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Which fixture or pipe is leaking, or that you can't tell yet.
• If the backup started during a storm, which points to the sewer line more than the plumbing inside.
• How deep the water is in the basement and whether it has reached the furnace or water heater.
• About how long the water has been sitting.
• The age of the house, if you know it. Homes in Gosport date mostly from the 1850s to 1930s, and the decade tells the crew what kind of pipes to expect.
• Whether you've called your insurance company yet, and either answer is fine.
• Whether the power to the wet area is on or off.

Answer what you can, and the crew will fill in the rest during the first visit.

How does the first visit to your house work?

The crew starts by finding the source and making sure it's stopped, and they check that the power in the wet area is safe before any equipment goes in.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

We document the damage with a photo report and walk you through what we found, so you can decide with your insurance company.

When sewage is involved, the area is cleaned before it's dried, and the crew walks you through which soaked materials need to come out.

After extraction, drying equipment runs until the moisture readings say the job is done, with the crew checking in between.

What should the crew know about homes in Gosport?

With homes in Gosport built anywhere from the 1850s to 1930s, it helps to know which decade yours came from. Many Gosport streets have Italianate homes. Most homes here have basements, which is where water usually collects first, whether it's from a pipe or from the ground. Cast iron drain lines in older houses corrode or let roots in over time, which can lead to backups. Outside water from a storm calls for a different plan than a burst pipe, so let us know which one you're dealing with. Mention any of this when you call, and the crew will plan around it.

Where does the Gosport number take calls from?

You can reach the crew from anywhere in Gosport, including these neighborhoods:

• Gosport Historic District · built mostly in the 1850s to 1930s, most with basements
• West Main Street Corridor · much of it from the 1930s to 1960s, most with basements
• River Bluff / White River Access Area · most with basements

Calls from nearby Spencer, Ellettsville, Cloverdale and Martinsville reach the same team. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do Gosport homeowners ask before they call?